About MPI

Shawn Smith

By Shawn Smith

 

Have you seen the stereotypical untrained, entry level security person and don’t think that they are the right fit for your business?  Are you looking for a professional and well trained security force to protect your home or business? 

I understand the need for confidence that your security provider will be on-time, courteous and professional at all times.  Security Officers must also be trained to deal with whatever situation may arise, incorporating your individual policies and procedures.  This is why I founded MPI Protective Service.

In 1993, I saw a need for a professionalization of the security industry and formed MPI to meet that need.  MPI is based on three core values; better ideas, better training and better people.

Better Ideas – Your security needs are often different and unique to your business.  I am committed to customizing the security plan that best fits those needs, utilizing knowledge gained from our experience in the industry, combined with your vision for the service.

Better Training – You have many choices when choosing a security provider, but it will be hard to find one with a better training program than MPI.  MPI officers are all trained in defensive tactics, first aid and CPR, the National Incident Management System (NIMS), customer service and conflict resolution.  In addition MPI offers advanced training courses in a wide range of topics pertaining to defensive tactics and medical response.

Better People – The individual officer working your property is who matters most to you.  I understand that and hire only the best.  All MPI officers must meet one of the following criteria:  24 college credits in Criminal Justice, EMT/paramedic/firefighter certification, current or prior military service with an honorable discharge, or current or former law enforcement service.  To ensure only the best get through, all officers are subjected to formal interviews, a rigorous background check, and a full drug screen.

I believe that the best indicator of a quality business is the overall retention and opinions of its customers.  I personally strive to ensure that all my clients are happy with our performance and promptly provide corrective action if needed.  This commitment to quality and doing what’s right has given us client retention rates envied throughout our industry.

I am passionate about what I do and would like to earn your business.  Please visit our services section or request a quote and we can get started with customizing your security plan.

Testimonials

  • Years ago, one of our properties was being inundated with youth looking to do no good.  Our tenants were worried, our property damaged and fear was starting to escalate. Shawn Smith walked into my office to tell me about his new security business and ask for my input. What I received was someone to clean up Continue Reading

    Mary Feldt - President/CEO, Park Towne Management, Inc.